You know it from experience: when calling a company, the first contact is crucial. The voice of the receptionist will determine whether or not you will continue the call with a positive feeling or not. It is simple, a positive attitude will create positive impressions.
That is why your receptionists are, at that moment, the most important contact within your company. Your receptionists will be more relaxed if an attendant console helps them handle incoming calls. Therefore, calls will be managed in a very friendly and professional manner, ensuring a warm welcome to your customers.
Of course, everybody can have an off day but if in addition the attendant solution does not work, a friendly receptionist can soon get stressed out and your customers will most likely notice it - a bad first impression of your company. The fact is that every single call is an opportunity to enhance customer relationships and your image.
