How Unified Communications and Collaboration (UCC) will change the way we communicate

Unified Communications and Collaboration (UCC) combines multiple ways of communication and information. Whether it is voice, video or messaging UCC provides a platform to communicate the way you want. Switching between various applications is no longer necessary and this unification means a great increase in work efficiency in enterprises around the globe. But this is just one reasons why more and more companies decide to replace their conventional telephony infrastructure with UCC platforms. 

The idea of unified communication platforms in corporate and private environments is also anticipated by cloud based UCC respectively UCaaS (Unified Communications as a Service). The freedom to run your own servers and data centers or "outsource" services to the cloud offers new perspectives. IT departments are now able to focus on business critical processes and do not waste their precious time on operating and supporting additional on premise applications.

The rise of subscription based pricing models further increase the independence and flexibility for transforming organizations. The limited dependence on hard and software together with lean and open communication platforms paired with short subscription cycles give back power to customers. Bringing down capital expenditures to lower and more sustainable pricing models with operating costs gives you a unique financial advantage. 

Other upcoming trends which are going to have a tremendous influence on the dominance and transformation to UCC based infrastructures is WebRTC (Web Real-Time Communication). WebRTC enables communication through web browsers without the need for additional plugins for Flash or Java. The result is that costly installations for UCC client software are not necessary and replaced by a regular web browser. 

Talkbase comes with WebRTC

We at talkbase are convinced that new concepts like UCaaS and WebRTC will be the differentiator  to a successful and integrated communication environment. Our web-based attendant console supports full WebRTC capabilities and gives our customers and providers a unique advantage and the opportunity to serve multiple customers with just a singe talkbase installation. Our end-users and customers benefit from the flexibility to get talkbase as a service. With WebRTC additional Skype for Business (Lync) or Cisco Jabber clients are not needed which gives you the ability to work from everywhere you want and requires a simple internet connection only. Exciting times to increase your work efficiency and mobility.