talkbase Blog

After focusing in the last few blogs on subjects related to call handling and everything this entails, today I would like to address the topic of support. We all have our "tools", whether for private or business purposes, which we need in order to cope with our everyday life. But the day will come when the application stops working and we have to contact support. In my opinion, three things are necessary for a successful support which serves our customers' needs.

Come and meet us at UC Expo in London - the largest Unified Communications and Collaboration event in Europe.

In the past, besides the actual topic of call handling, our blog dealt with additional features which provide an attendant solution with useful functions, thereby covering more customer requirements. But what is the use of all this if, for example, we don't know whether all callers can be attended to? It is in this case and in many other cases, where attendant statistics may prove helpful, as they are able to graphically represent meaningful reports based on the available data.

Come and meet us @CeBIT - the global event for digital business. You find us in Hall 13 – the home of IoT and Communications – at the Microsoft partner booth.

Want to reduce costs with multitenancy software? Here's how you do it! The term multitenancy describes the process of running multiple clients operated by one single software instance. In this case each customer within the network of a service provider has the ability to be run from one single server without seeing data from other end users or customers on the same instance. This enables Service Providers and Resellers to keep their costs low without reducing the level of service or security. Sounds complicated? Keep on reading. 

Web Real-Time Communication or in other words WebRTC is an open standard based on HTML5 and JavaScript. This standard enables users to communicate in real-time through a web-browser or a mobile app. Well, that doesn’t sound like rocket science, yet. The real value-add lies within the fact that WebRTC is an open standard. WebRTC enables many different ways of communicating and collaborating including voice, video, data transfers and even screen-sharing. The open architecture allows developers from around the globe to take advantage of existing APIs (Application Programming Interfaces) and come up with new stuff in the periphery of Unified Communications.

How Unified Communications and Collaboration (UCC) will change the way we communicate

Unified Communications and Collaboration (UCC) combines multiple ways of communication and information. Whether it is voice, video or messaging UCC provides a platform to communicate the way you want. Switching between various applications is no longer necessary and this unification means a great increase in work efficiency in enterprises around the globe. But this is just one reasons why more and more companies decide to replace their conventional telephony infrastructure with UCC platforms.